For Technical Support:

Phone: (706) 828-2955

Toll Free: (800) 233-1339 - Enter option 1 then option 2
Monday - Friday, 8 AM - 6 PM EST

***If you have an after hours emergency situation (See SLA table below), please enter an issue into Remedy and then call the above number. You will be given the option to have your call routed to the after hours emergency support engineer.

E-mail address:
mdw.support@morris.com

Questions or concerns:
Niki Lentz
niki.lentz@morris.com
(706) 821-6600

REMEDY:

Morris DigitalWorks uses the Remedy Ticketing system to process all work requests. Effective March 18, 2008 we have upgraded to the newest version in a continuing effor to improve the user experience as well as enhance our internal capabilities.

To submit an issue using REMEDY:
  http://remedy.morrisdigitalworks.com/customer
(You can bookmark this link NOT the URL this link takes you to.)

If you have questions, concerns or need an account please contact MDW Frontline Support. 

Click here For documentation outlining use of the system

About Issue Response Times:

Our goal is to provide excallent customer service as well as customer support to all of our customers. Our SLA guidelines with regards to response times are as outlined below unless otherwise stated in your specific contract:

1- CRITICAL (EMERGENCY)	3 - MEDIUM
24/7/365 Support *A licensed product is NOT operational *Client is experiencing a complete loss of service *Resolution in 36 hours or agreed upon timeframe	*A licensed product is perational but is not operating as documented or warranted *Client has a time-sensitive question regarding a licensed product *Resolution within 5 business days
2 - HIGH	4 - LOW
*A licensed product is operational but functionality is seriously affected *Operational in a restricted fashion and this level can only be maintained for a few working days *Resolution within 2 Business Days	*Customer has a non-urgent question regarding a licensed product *Product is operational *Resolution within 10 business days